Centrex®
Customizable Central Office-based Voice Communications
Centrex is a software-based business service that provides an enhanced dial tone from the Verizon central office to your business premises. Centrex offers a comprehensive menu of basic and optional features that are attractive to businesses with a minimum of two lines and, depending on service, from 30 to an unlimited number of lines.
Call to Order: 888-481-0387
Benefits
Centrex is reliable, with 24-hour maintenance provided, and is customizable to meet each user’s needs. Centrex can eliminate or enhance key equipment, since it requires no more than a basic telephone on the premises. Best of all, Centrex features are easy to add, so your service can grow as your business grows.
Features
Typically, Centrex consists of:
- Basic Features - Standard with service:
- Call Transfer - All Calls (inside and outside system)
- Consultation Hold
- Three-Way Calling
- Touch Tone
- Intercom
- Direct Inward and Outward Dialing
- Basic Features — Selectable (generally free but customer must choose)
- Optional Class Features (additional à la carte features that can be purchased)
- Optional Class Feature Package (additional package of features that can be purchased)
- Optional Digital Feature Package (additional package of features that can be purchased)
Verizon offers five main Centrex service options:
| Product | Centrex Plus | CustoPAK® (East) | CustoPAK® (West) | CustoFLEX® 2100 | CentraNet® |
|---|---|---|---|---|---|
| Locations | CT, MA, NY, RI | CT, DC, DE, MA, MD, NJ, NY, PA, RI, VA, WV | CA, FL, ID, IL, IN, MI, NC, NV, OH, OR, SC, TX, WA, WI | DC, DE, MD, NJ, PA, VA, WV | CA, FL, ID, IL, IN, MI, NC, NV, OH, OR, SC, TX, WA, WI |
| Number of Lines | 2–unlimited | 2–30 | 2–30 | 2–100 | |
| Type | Dial 9 | No dial 9 | No dial 9 | Dial 9 | Dial 9, NARs required, Feature package required |
| Offer | Term only | MTM, Term | MTM, Term | MTM, Term | MTM, Term |
| Customer Premises Equipment | Basic telephone | Basic telephone | Basic telephone | Basic telephone | Basic telephone |
Your business is a good candidate for Centrex if you require at least three of the following capabilities:
- Transfer calls directly
- Connect callers with direct inward dialing - no receptionist needed
- Answer customer questions by adding other departments / personnel directly to the call
- Establish automatic call forwarding when lines are busy
- Enable direct call transfer to wireless devices when employees are traveling or otherwise unavailable
- Dial four digits to contact internal users
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