FiOS® TV
Scheduling and Logistics
- Upon completion of your order, you'll select an installation date and time.
- Shortly before your scheduled installation date, certified FiOS® installers will come to your building to connect a fiber connection to your premises.
- If your business is served by underground facilities, digging may be required.
Fiber to the Premises
- An Optical Network Terminal (ONT) will be mounted on the side of your building.
- Fiber cabling from an adjacent telephone poll will be run to the newly installed ONT.
- It may be necessary to drill a hole to allow the in-door wiring to reach the ONT. In most cases, an existing utility entry can be utilized.
In-door Wiring
- On the date of your installation, a FiOS technician will visually inspect the areas affected by installation and let you know if anything will need to be moved.
- The technician will then verify that the highest-quality signal is being sent from your ONT.
- The ONT will then be connected to the existing coaxial cabling in your building.
Set Top Box Set-up
- The appropriate cabling will then be run from the coaxial outlet to your FiOS TV Set Top Box and from your TV.
- The set top box will be activated and tested.
- The remote will be programmed and the Media Guide, Widgets, DVR (if applicable) and VOD will be checked to make sure they are functioning properly.
Demo and Completion
- Upon completion of the installation, the technicians will provide a demonstration of the Media Guide, VOD, Widgets, help guides and remote functionality.
- All work areas will be cleaned up and returned to their original state.
- You'll receive a receipt of all work done and any additional costs incurred as well as contact information for help and support.
Other Important Info
- Please set aside at least four hours for installation.
- An adult (18 years or older) must be present at the time of installation.
- Technicians are equipped to perform a new installation if the existing coaxial cabling in your building can't be utilized or you wish to install additional TV outlets. NOTE: This process will require drilling into a limited number of walls.
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